Make sure your computer meets the following requirements:

   Win2000/XP,
   256 megabytes of RAM (in general 512 megabytes is recommended),
   At least Pentium III or equivalent,
   56k dialup internet connection (in general broadband with 256k recommended).

Please check that you have entered the correct server settings into SR. In order to do that, please start SR and immediately click 'Settings'. Then, please verify that you have entered the correct information into both "Naming Server" and "Server Name" entries.

Note: make sure there are no surplus spaces and no capital letters, since SR is case sensitive. Additionally, please click on the 'get defaults' button (on the lower left side) and try to re-connect.

Are you still unable to connect? There may be only three more reasons for that, so bear with us:.
   1. There is a firewall program blocking the SR console.
       You may go to our firewall troubleshooting section in order to resolve the situation.
   2. Your internet connection is down.
   3. You do not have the appropriate system requirements.
       There requirements are indicated first in the installation issues.

If all these solutions can't get SR to connect to the server, please send an email to support@strategyrunner.com along with your Console.log file, it is located under this path: C:\Program Files\StrategyRunner\Real(Paper)\bin.

Paper: http://www.strategyrunner.com/Content/SRVer/ConsolePaperSetup.htm
Real: http://www.strategyrunner.com/Content/SRVer/ConsoleRealSetup.htm

If you are running Windows XP Service Pack 2 or above, a yellow bar may appear on the top of the page, blocking the download from occurring. Click on the bar and then click 'Download File'.

Your computer probably has difficulty with an update which we have uploaded to our server. You may try re-downloading SR here:
SR Paper: http://www.strategyrunner.com/Content/SRVer/ConsolePaperSetup.htm
SR Real: http://www.strategyrunner.com/Content/SRVer/ConsoleRealSetup.htm

For some reason, your PC is unable to complete the upgrade on his own. Please reinstall SR from one of these links:
SR Paper: http://www.strategyrunner.com/Content/SRVer/ConsolePaperSetup.htm
SR Real: http://www.strategyrunner.com/Content/SRVer/ConsoleRealSetup.htm

SR is case sensitive; therefore, please check you are entering your password exactly as it was given to you (upper and lower case letters, watch for surplus spaces).
If you are sure you are entering your password appropriately, please an email to your broker, requesting the correct password.

This message indicates that all system resources were used by various applications and occurs specifically in Windows 98. Please check if you have the minimal SR requirements.

Please leave Port setting as is (DEFAULT).

Make sure you open the following inbound ports: 11023 and either 5001 (if you're trading REAL Mode) or 5101 (if you're trading PAPER Mode).

There is no minimal bandwidth requirement. Please refer to the system requirements illustrated in this section.

We currently don't support Windows for Pocket PC. We support Windows Operation Systems from Windows 2000 and higher.

Please check that you have Administrator permissions on your computer (when logging to Windows). Otherwise you will not be allowed to install any software on your computer (including SR).

I apologize but we don't have this kind of software. If we'll not set it up this way, the software could crash and we can't allow that to happen...

No. SR is server base, therefore, all orders are sent to our secure server for execution. Once the orders have been sent, you may turn off your PC and rest assure that your orders will be executed appropriately.

We need you to perform the following check:
   1. Start SR and immediately click 'Settings'.
       Copy the Naming Server parameter.
   2. Go to 'Start'-'Run' and type the following: cmd (click enter).
   3. In the black window that appears, type 'telnet [Your naming server parameter
       (indicated above) 11023 and press enter].
       For example: telnet stmanwin1.manfinancial.com 11023
   4. You should see a black window with a blinking cursor at the left upper window.

If you see something else, please contact your interenet service provider and tell him you cannot connect to your Naming Server parameter address.
Otherwise, let us know and send us your Naming Server parameter and Server Name parameter (email to support@strategyrunner.com).

It should be problem on your side. We suggest you to use some network monitoring tool such as PingPlotter (http://www.pingplotter.com). Use the Naming Service as target host. If you will see that PingPlotter is clean but StrategyRunner dissconnects please send us the PingPlotter screen capture. Also, check with your ISP provider why you have issues connecting to our servers.

In most cases, the answer is yes. SR is server based,therefore, all sent orders are kept securely on our server and will be processed correctly. In fewer cases though, this problem can occur in the exchange itself, thus, we recommend to check with your broker in anycase.

The orders are taken when the market reaches the chosen limits. This is since all orders are kept on our server (located at your brokerage house) at real time.
All you see is the refresh rates on your PC, which seems lagging behind the market.

There are two maintenance periods when trading with SR:
   1. Strategy Runner's maintenance period.
   2. FCM maintenance period.
For a detailed description of the maintenance hours, please visit this page: http://www.strategyrunner.com/Content/products_maintenance.php

Send support@strategyrunner.com the Console.XML file. It is located under this path: C:\Program Files\StrategyRunner\Real\bin.

No.

Yes. You may set the SR console to trade during certain session hours which you define. Just click on 'Session Hours' command box (button located above the chart) and define your session hours.

Up till version 3.0 the answer is no. With the release of version 3.0, you'll be able to see multiple contracts from different periods and thus spread trade.

This is very common when trading big contracts like the MINI S&P. This is how the exchange works and it has nothing to do with Strategy Runner. The exchange sorts limit orders with the same price on a FIFO (First In First Out) basis. Sometimes, your order will be at the top of the queue and other times at the bottom.

Yes, however, only in the afterhours (after the trading day has ended)

By some reason the account was closed for trading or not opened yet, please contact your broker.

Contact your broker ASAP, since we do not have access to your account's balance.

This happens when, for some reason, the exchange refuses to cancel an order. For example, this could be due to an order you've sent while the exchange was closed for trading.
Please have your broker contact us and cancel the order with us.

"PATS: Unexpected Error Trapped - Routine Aborted" happens only for real trading. This message means that for unknown reason PATS was unable to send the order. We are working with PATS on this problem.

This means that your broker did not input the correct risk control parameters for you.
You should call your broker for further assistance.

Your computer probably has difficulty with an update which we have uploaded to our server. You may try re-downloading SR here:
SR Paper: http://www.strategyrunner.com/Content/SRVer/ConsolePaperSetup.htm
SR Real: http://www.strategyrunner.com/Content/SRVer/ConsoleRealSetup.htm

It happens because you send too many orders in a very short period of time. It is an SR protection mechanism and can be modified by having your broker requesting it from us.

This means the account was (probably) blocked and is now released, thus, you can trade your account now.

You can only track your P&L with SR. This is since SR is not connected to your broker's BackOffice system.
Note: always refer to your Broker's Statement Account for your exact equity balance.

Generally, because SR is not connected with any real time equity system, we can only show the daily and historical transactions you have made.
Note: always refer to your Broker's Statement Account for your exact equity balance.

SR only shows your daily P&L, since it isn't connected to your broker's BackOffice system.
Note: always refer to your Broker's Statement Account for your exact equity balance.

Yes, Please have your broker request this from us in an email. Have your broker include your account number and the commissions you'd like to add. We'll take care of the request.

Yes, have your broker notify us of your account number and the commission you'd like to clear per round-turn.

You can register Educator Lite or Pro (thus, extending your paper account) via this link: http://ic.strategyrunner.com/.

Breakeven is a function similar to the trailing stop. It operates when using ScaleOut as your exit style (trailing stops, by the way, operate when using Bracket as your exit style). Breakeven modifies (moves) your 'stop loss' to the first profit target, once it is filled.

Liquidation performs the following:
   1. Cancels your working orders.
   2. Sends an opposing market order and verifies you are flat.

What does this mean?
The system first waits for an exchange authorization to cancel all your working orders. Only after your working orders are cancelled, does the system send an opposing market order to your current position, making you flat.
On the other hand, Trade Out is a panic button.
   1. It sends an opposing market order to your current position.
   2. It does not necessarily wait till the exchange cancels your orders, thus, it may bring you close to your trading limit.

Yes. In the console, under settings -> system options -> trading, you can check/uncheck"cancel orders in Trade Out".

Use the reverse button in the Trading Pad. Set your bracket parameters before you hit the reverse button.

It depends on you. Liquidate order will make sure you're flat, but will do it relatively slow, since it will first cancel your working orders. On the other hand, Trade Out may or may not get you flat; however, it will definitely act faster (the way a panic button needs to work). Despite its disadvantages, Trade Out is a tool designed for fast moving markets.

First, you need to stop your strategy ( done by clicking strategy -> stop strategy in the main menu).
Note that the positions that were in ScaleOut mode, are now in manual mode. You can therefore protect your profit by covering your strategy and using a trailing stop.

Percentage Volume Oscillator.

Yes. You need to highlight all text in the 'Interval' box, type '3', then hit delete. It should now show 3 minute charts.

You can only take a screen shot in order to print the Trading Pad or charts. When inside the console, press the"Print Screen" button in your keyboard (one button left to F12). Now you may paste your screen shot to any MS application (e.g., MS Word, MS Paint) and then attach to your email.

The number represents the last traded volume. (It actually means the last number of contracts traded (market order).

Up till version 3.0, it is not possible to reduce the size of the Trading Pad window.

Yes. On the Chart Settings icon (or by choosing 'Settings' -> 'Chart Settings') go to the general tab and then use the Buy/Sell Bubbles size sliding bar in order to modify the bubbles appropriately.

This will be possible from version 3.0.

Yes. Please decide which system you'd like to trade with and contact the appropriate vendor. If you're unable to find the vendor's details, please indicate this in an email to support@strategyrunner.com, and we'll get back to you within 24 hours with the required answer.

Please take a look at this page:
http://ic.strategyrunner.com/Matrix.asp

You have two choices:
   1. Choose a strategy from our list of strategies:
       http://ic.strategyrunner.com/Matrix.asp
   2. Develop your own strategy (please refer to Strategy Development FAQ)

First highlight the desired contract you'd like to add a strategy to. Then, just click on "+" button and choose a strategy from the list, or, on our main menu go to strategy -> add strategy.

You either have no permission to run the strategies or have highlighted a contract that has no strategy affiliated with it.
Please ask your broker to add permission for you or see that you highlight the appropriate contract the strategy needs to run on.

We cannot recommend one strategy over another, however, we advise you to 'shop around' and find the strategy that best fits your trading style.

This sign does not mean you're necessarily in a position. The strategy might be retrieving data, accessing databases or making out calculations.

Nothing is wrong with the system. The strategy is probably not programmed to start working yet (it is not time for it to enter the market yet). Once the appropriate time the strategy is set to start comes, you will see 'Standby' turn to 'Running'.